Shipping
Can I choose the shipping date?
No, you cannot. Sweet gale sends the packages in order of the payment arrival.
Can I change my shipping address?
Basically, Sweet Gale doesn’t accept change address except moving house or misspelling. In this case, you cannot change your name.
In another case, if you want to change address, you have to submit new order directly.
I received a wrong item
Please conatct Sweet Gale with pictures relating to the wrong tiem.
Is my order more priority than someone? Let me know that.
Sweet gale sends the packages in order of the payment arrival through EMS.
If you want to know yours is more priority than someone, you have to ask her/his permission first.
When will my doll be shipped?
Please allow 50~80 business days for delivery of the heads and allow 80~100 business days for delivery of the assembled dolls.
Where can I trace my doll?
You can trace your package in here: https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp
Return/Exchange
Return and exchange policy
Return/exchange depend on the causes of the defect and method of the return/exchange also depends on the causes of the defect.
If you receive a doll that has a defect, you must contact Sweet Gale with pictures relating to the defect within 7 days.
But Sweet Gale dosen’t accept a return/exchange by your change of mind.
Sweet Gale dolls exchange service with cost
When you have a certificate, you can use this service only twice within the head and hands parts.
The head you’d like to exchange should be identical with the type name on the certificate.
In the case of the head, Limited Edition exchange is also possible.
61cm head – $135 ㅣ 27cm head -$69
and etc
I found damages on my second-hand Sweet Gale doll
Sweet Gale do not intervene in individual dealing with the second-hand dolls.
Is there any special event?
If there were any special event, Sweet Gale will leave a notice article in Notice.
How long will it take to receive my reply?
Sweet gale will respond to a inquiry within 72 hours.
If you didn’t receive a reply within 72 hours, please send your email again. Sometimes email accounts fail to receive some emails.
What was the total number of Sweet Gale dolls sold?
The total number of Sweet Gale dolls are closed to the public.
Sweet Gale hopes you understand.
Let me know your business and period of growth
I am so sorry but I can provide only Sweet Gale doll information like doll specifics, shipping, payment etc.
I cannot provide all business like professional secret things and my privacy and also cannot resolve your concerns over future. I hope you understand.
If you want to get a dealership, please contact me by email.